Added Today

Danish Speaking Customer Service Advisor

LocationHanoi

Job typePermanent

SalaryNegotiable

CategoryCustomer Service

Experience4 Years

IndustryManufacturing


Job summary

Our client is now looking for members for our Customer service team in Hanoi in Vietnam to support the Nordic market.

Job Responsibilities

  • Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Record orders from customers into SAP
  • Handle and record contacts via telephone and e-mail
  • Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and company
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
  • Furthermore, the Internal Sales department in Hanoi acts as a back-up for the external sales teams, the Visual merchandisers and the Key Account teams. This happens in close cooperation with the Internal Sales team in Denmark.

Experience requirements

  • Native-level in Danish and in English. Additional language skills in Swedish and Norwegian is an advantage
  • Ability to communicate clearly and professionally, both verbally and in writing
  • A pleasant, patient and friendly attitude
  • A flexible and adaptable attitude
  • Well organized and a high level of empathy
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Possess a strong work ethic and team player mentality
  • Detail oriented and fast learning
  • Experience with customer service is an advantage
  • Must have at least a bachelor's degree, or 3-4 years experience as a customer service advisor in expert level, where you can document a relevant written reference from previous jobs.
  • You must be able to document a clean criminal record
  • Working hours will be office hours (2 or 3 days/week) and afternoon-evening until 9/10 pm (2-3 days/week), depending on summer/winter time in Europe, since the job’s main focus will be on servicing the customers in Europe.

Education requirements

  • Bachelor's degree

If you are ready to join this exciting opportunity, please contact Mrs. Chi Bui at +84 904 281 679 or chi.bui@adecco.com for immediate consideration.

Contact Person

  •   Chi Bui
  •  Adecco