Customer Service Executive (Chinese-speaking)

Job summary

Adecco’s client, is a well-respected Insurance company, is seeking to recruit a well-qualified Vietnamese citizen with competitive compensation and benefits for opening position of Customer Service Executive (Chinese-speaking). 

Job Responsibilities

As the (Senior) Executive (front), you will report to Senior Manager and be responsible for the following:

• Client services:

o Timely renew insurance policies, strictly following Renewal Guideline of the Division.

o Follow up client’s growth & requirements.

o Design insurance program matching with client’s requirement.

o Negotiate terms & conditions with clients

o Keep & develop the relationship with clients.

o Conduct Insurance seminars for both current and potential clients.

o (explain the cover of insurance policy and claim procedure).

o Arrange risk surveys o Provide consulting services to clients.

o Explore new clients.

• Business Administration:

o Assist supervisors to handle client services.

o Prepare and submit the Quotations to clients as per Company’s Guidelines

o Plan client meeting schedules.

o Strictly follow up Premium Collection o Provide training, supervision, and support subordinates.

• Co-ordination with other Divisions:

o Cooperate with Claim staff for claim matters of assigned clients. 

o Cooperate with Underwriting division for daily works as well as arising matters related to policy issuance, underwriting information & survey schedule.

o Cooperate with Accounting and Finance Division for Premium collection.

• Reports:

o Timely prepare periodic reports as required by the Manager

Experience requirements

• Opening for fresh graduated;

• or around 2 years of working experience in related fields, preferred in insurance.

• English fluency and Chinese fluency.

• Strong marketing sense.

• Understand working procedure & flow chart.

• Good understanding of insurance products.

• Be highly aware of requirement to be professional to provide high quality service to clients.

• Strong presentation & negotiation skills.

Education requirements

• College/ University Graduation

Please click on the "Apply" button or contact our Consultant, Mr. Tam Do for more details:

Email: tam.do@adecco.com

Phone/Zalo/Whatsapp: +84339482658

Contact Person

•   Tam Do
•  Adecco