Head of Operations

Job summary

• An excellent Head of Operations role is now available in an international school based in Ho Chi Minh city.
• This Head of Operations Will actively endorse the school's strategic direction, ensuring accountability and facilitating efficient operations

Job Responsibilities

Finance & Procurement Management:

• Collaborate with the Head of School and the Head of Finance to achieve or surpass P&L targets, focusing on enrolment numbers, headcounts, costs, and EBITDA.
• Manage costs, enhance profitability, and optimize the efficiency, accountability, control, and visibility of finance processes.
• Take responsibility for all finance and accounting processes, overseeing statutory and reporting requirements, budgeting, forecasting, cash flow management, and taxation for all schools and legal entities.
• Work with Heads of School and the Director of Finance to develop yearly budgets supported by business plans, including capital expenditure needs.
• Regularly monitor financial forecasts and implement corrective measures to mitigate and manage risks and financial exposure.

Marketing and Admissions:

• Collaborate with the Head of School and Admissions and Marketing teams to develop, manage, execute, monitor, and measure the school's growth strategy.
• Ensure business strategy plans are grounded in sound financial analysis.
• Stay informed about the market and competitive landscape, identifying trends, risks, and opportunities through market intelligence and analytics.
• Work with the Head of School to conduct competitive benchmarking for setting tuition fees, improving school positioning, and creating new Unique Selling Points.

Human Resources:

• Collaborate closely with the School’s HR leads to ensure adherence to Regional HR policies, processes, and guidelines.
• Establish a robust performance management system for Operations staff.
• Oversee annual staff recruitment cycles and conduct staff engagement and satisfaction surveys.

Facilities Management:

• Oversee complete facility and security operations, including transportation.
• Ensure optimal cleanliness and maintenance of the school premises.
• Take responsibility for cafeteria management and third-party vendor management.
• Manage transport operations and collaborate with third-party vendors, ensuring compliance with the school’s safer recruitment policy and providing safeguarding training for all vendors.

Operations:

• Work with the Head of School and Executive Teams to maintain desired levels of Voice of the Parent and Voice of the Employee scores.
• Inspire, lead, mentor, and develop functional teams, ensuring regular communication and support for each team member to reach their full potential, with provisions for succession.
• Collaborate closely with various functions in the School and the regional office.

ICT:

• Drive the adoption and implementation of enterprise and teaching and learning software and hardware solutions to enhance school efficiency and create a personalized student learning experience.
• Develop and implement an annual ICT budget aligned with the School’s performance objectives.
• Track students’ participation and progress across multiple dimensions using leading education technologies.

Experience requirements

• At least five years of experience in operations management
• Excellent interpersonal and communication skills, including the ability to establish strong relationships with key stakeholders, effective negotiation skills, and the ability to resolve issues constructively.
• Experience in managing staff.
• Familiarity with budgets, forecasting, and metrics.
• Proficiency in computer skills.

Education requirements

Please click the APPLY button or contact Ms. Phuong Nguyen at +84 989 777 066 or maiphuong.nguyen@adecco.com to discuss further.

Contact Person

•   Mai Phuong Nguyen
•  Adecco