Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
Ticket and time tracking using our ITSM solution, ServiceNow
Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
Administration of Active Directory and O365 for all user and end-user system objects
Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
Maintain ongoing computer refreshes and setups
Create documentation, standard work, and knowledge base articles
Act as a local resource for Worldwide Service Desk projects
Participation in after hours on-call support may be required
Experience requirements
Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
Advanced knowledge of Windows 10, Windows 11, and MacOS required
Experience configuring and maintaining laptops and desktops in an enterprise environment required
Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required Human Resources NPV_JD | NPV IT System Support Engineer_I _V1
Self-motivated with the ability to work independently and/or collaboratively with remote peers
Excellent communication and customer service skills required
2-year technical degree or equivalent experience required
3-5 years’ experience working in an enterprise helpdesk setting required
Education requirements
Bachelor of Science degree in Engineering or the equivalent combination of education and experience.
Contact Person
Thu Le
Adecco
Tel.
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