Customer Service Executive (Global Business Department)

Job summary

A well-respected foreign non-life insurance company

Job Responsibilities

RESPONSIBILITIES

As the Executive (Front)/Global Business Division, you will report to the Deputy Manager and be responsible for the following:

Client Service 

·      To review renewal list for timely reminders to clients

·      To offer renewal quotations and new quotations for new clients

·      To request Business Processing Team to issue policy, endorsement, issue Chinese policies and send to clients.

·      To look for new clients, approaching clients, selling insurance, and taking care of clients

·      To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)

·      Create structure and manage paper, email files and other documentations in accordance with agreed processes and procedures of Marketing Division.

·      Co-ordinate efforts of all Departments/ Divisions and work as intermediary on behalf of the Line Management(s).

·      To organize risk management seminars for existing clients

·      To execute risk survey at client’s site as basis for offering quotation

Outstanding/Unclear Premium

·      To update the status of outstanding premium and follow up the overdue premium to ensure collecting premium fully and timely.

Business Administration:  

·      To report any unusual problems to direct management

·      Monthly & quarterly Gross Written Premium analysis report, expenses analysis report, Data checking.

v With concerned departments:  

·      To cooperate with Claims Divisions:

o  to settle the claim smoothly for customers in compliance with the company’s procedure.

o  to follow up any pending claim cases.

o  to organize risk/claim management seminars, risk survey at client’s site

·      To coordinate with Underwriting Division:

o  to work closely with Underwriting Division for quotation and coverage.

o  to cooperate with Loss Control Engineer to make risk survey at client’s site.

·      To follow up with Business Processing Division for operation matters.

·      To coordinate with related Divisions for all related jobs or in closed coordination with other departments for special events organized by Company.

Others   

·      To update the market trends directly influenced on Company’s business activities.

·      To assist Line Management(s) in related reports, administrative tasks, translation tasks as assigned.

·      To execute other office works as required by line management and the Company.

 

Experience requirements

Experience

·       At least 2 years working experience with sales or marketing position.

·       Marketing and sales background / experience is preferred.

·       Fresh candidates can be considered.  

Skills

·       Strong marketing sense.

·       Be able to clearly understand working procedure & flow chart.

·       Well know all insurance products and be able to explain that to clients their coverage is a plus.

·       Be highly aware of requirements to be professional to provide high quality service to clients.

Education requirements

Education

·       University / College Graduation.

·       Mandarin fluency

·       Good at English

Contact Person

•   Van Anh Nguyen
•  Adecco