Senior Executive (Front)/North Division

Job summary

Adecco's client, a well-respected non-life insurance company with a long history in the market, is looking for talented Customer Service Specialist (Japanese fluency).

Job Responsibilities

• Client Service  
  • Timely renew insurance policies, strictly following Renewal Guideline of the Division
  • Follow up client’s growth & requirements.
  • Design insurance program matching with client’s requirement.
  • Keep & develop the relationship with clients/local insurer company.
  • Negotiate terms & conditions with clients and reinsurers.
  • Provide consulting services to clients.
  • Explore new clients.
• Business Administration:
  • Assist supervisors to handle client services.
  • Prepare and submit the Quotations to clients as per Division’s Guidelines
  • Plan client meeting schedules
  • Strictly follow up Premium Collection
  • Provide training, supervision, and support subordinates.  
• Co-ordination with other Divisions:  
  • Cooperate with Corporate Claims Division / Retail Claims Division staff for claim matters of assigned clients.
  • Cooperate with Underwriting division for daily works as well as arising matters related to policy issuance, underwriting information & survey schedule.
  • Cooperate with Accounting Section for Premium collection.
• Reports:  
  • Timely prepare periodic reports as required by the Manager. 
• Other office work as required by the Company.

Experience requirements

• At least 3 years of working experience in related fields / or with both Japanese and English fluency, 2 years working experiences are required.

Education requirements

• University Graduation. 
• English fluency and / or Japanese fluency

Skills:

• Strong marketing sense. 
• Understand working procedure & flow chart. 
• Know insurance products. 
• Be highly aware of requirement to be professional to provide high quality service to clients. 
• Presentation & negotiation skills.

If you are interested in learning further about this exciting role, please contact our Recruitment Consultant - Ms. Ngoc Chu via ngoc.chu@adecco.com

Contact Person

•   Ngoc Chu
•  Adecco