Customer Service Manager

Job summary

Our client is one of the leading companies in F&B industry

Job Responsibilities

• Supervise the customer service department.
• Respond to customer service issues in a timely manner.
• Develop effective customer service procedures, policies and standards.
• Develop goals to achieve customer satisfaction and assign tasks to employees in the department to achieve those goals.
• Evaluate the quality of service and prepare a detailed report to report to the management.
• Train customer service staff, customer service staff.
• Develop annual customer service improvement programs
• Manage the department's budge

Experience requirements

• Have a minimum of 4 to 5 years of working experience in positions related to sales, sales, customer care and customer service.
• Experience in the position of Head of Department/Head of Customer Service from 1, 2 years.
• Especially, experience in working at large-scale restaurants and hotels, 4-5 stars
• Agile, good communication, good looks.

Education requirements

• Graduated from Colleges/Universities in all disciplines.
• Priority:
• Qualifications: candidates graduated in Public Relations, English Language, Business Administration, Marketing.
• Able to use English or Korean fluently

Please click Apply or send CV to email dieukhanh.nguyen@adecco.com or contact Zalo 0357218993

Contact Person

•   Dieu Khanh Nguyen
•  Adecco