Added 27 days ago
Customer Success Manager
LocationHo Chi Minh City
Job typePermanent
SalaryNegotiable
CategorySales
Experience3-5 Years
IndustryDigital/Online/E-Commerce
Job summary
- A global Technology startup powered by deep Artificial Intelligence and Machine Learning is seeking the most outstanding and ambitious Customer Success Manager in Vietnam market.
- The CS Manager should possess great sets of skills such as relationship management, consulting, strategic thinking, enterprises insights in Vietnam market.
Job Responsibilities
- You’ll be the face of the company to our clients! The bridge between their needs and our technology.
- Making sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
- Planning strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
- Proactively providing constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.
Experience requirements
- At least 3 years of client-facing account management experience with a minimum of 1-year Key account management experience in a competitive field;
- Preferably university degree in Management, Business, Management Information System ( MIS ), Math or Computer Science;
- Digital marketing related experience in a customer-oriented position;
- Proven ability to collaborate and build strong relationships with customers especially at the executive level;
- Past experience as a supervisor;
Education requirements
Should there be any interest to explore the position please kindly contact Ms. Minh Anh (Joy) - Technology and Media Consultant at +84 855 790401 or +84 28 3636 5810 ; Email: minhanh.vo@adecco.com
Contact Person
- Minh Anh Vo
- Adecco