Customer Success Manager

Job summary

• A global Technology startup powered by deep Artificial Intelligence and Machine Learning is seeking the most outstanding and ambitious Customer Success Manager in Vietnam market.
• The CS Manager should possess great sets of skills such as relationship management, consulting, strategic thinking, enterprises insights in Vietnam market.

Job Responsibilities

• You’ll be the face of the company to our clients! The bridge between their needs and our technology.
• Making sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology.
• Planning strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues.
• Proactively providing constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client.

Experience requirements

• At least 3 years of client-facing account management experience with a minimum of 1-year Key account management experience in a competitive field;
• Preferably university degree in Management, Business, Management Information System ( MIS ), Math or Computer Science;
• Digital marketing related experience in a customer-oriented position;
• Proven ability to collaborate and build strong relationships with customers especially at the executive level;
• Past experience as a supervisor;

Education requirements

Should there be any interest to explore the position please kindly contact Ms. Minh Anh (Joy) - Technology and Media Consultant at +84 855 790401 or +84 28 3636 5810 ; Email: minhanh.vo@adecco.com

Contact Person

•   Minh Anh Vo
•  Adecco