Head of HR (Operations: C&B Payroll)

Job summary

Lead the implementation of strategic and tactical People initiatives, aligning global and regional HR strategies with local operations to drive business success.

Reporting Structure:

• Reports To: Chief People Officer, Southeast Asia
• Direct Reports: 2-5 (People Operations, Payroll, Administration)

Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• Professional certification is a plus.

Job Responsibilities

General Management:

• Oversee departmental targets and budgets to ensure efficient resource utilization.
• Implement management decisions regarding short- and long-term People initiatives in line with business goals.
• Streamline HR processes for improved operational effectiveness across the employee lifecycle.
• Proactively assess and address HR needs in alignment with business objectives.
• Design team structures and frameworks to support strategic business initiatives and optimize workforce efficiency.
• Drive effective recruitment and manpower planning to meet business demands while controlling costs.
• Develop and implement talent management strategies for key leadership roles.
• Facilitate organizational design changes to enhance effectiveness.
• Lead performance management processes and identify opportunities for improvement.
• Enhance onboarding and overall employee experience.
• Establish a talent management framework to attract and retain top performers.
• Implement competitive compensation strategies to enhance employee engagement and retention.
• Execute learning and development initiatives to address skills gaps and leadership development.
• Streamline the delivery of HR services and tools for efficient operations.
• Generate reports on People metrics to inform business decisions.
• Champion initiatives aimed at improving employee engagement and performance.
• Lead change management efforts across the organization.
• Develop an Employer Brand/Employee Value Proposition to position the company as an employer of choice.
• Promote diversity, equity, and inclusion initiatives throughout the organization.
• Revise total rewards and recognition approaches to enhance operational efficiency.
• Focus on continuous improvement of the local operating model for impactful business outcomes.

Business Metrics:

• Oversee functional budgets and costs.
• Contribute to incremental revenue and EBIT growth.
• Drive cost efficiencies.

Leadership:

• Embody and promote company culture and values.
• Foster an inclusive and empowering work environment.
• Mentor team members for accountability and high performance.
• Communicate and guide the achievement of departmental goals.
• Pursue continuous learning and improvement within the function.

---

Experience requirements

Knowledge, Skills & Abilities:

• Proven track record in developing and executing People strategies that align with business objectives, yielding measurable outcomes.
• Experience in managing HR operations in dynamic sectors (experience in FMCG or retail is beneficial).
• Familiarity with establishing HR frameworks in retail and agency settings.
• Strong business acumen with the ability to analyze data and derive actionable insights.
• Knowledge of both strategic and operational HR functions.
• Experience in working with diverse teams across various levels.
• Capacity to handle sensitive issues with discretion.
• Excellent communication skills, with the ability to influence and engage stakeholders diplomatically.
• Strong analytical skills with a solid grasp of numerical data.
• Proficient in productivity software (e.g., Excel, Word, PowerPoint).
• Fluent in English, both written and verbal.

Education requirements

Experience:

• At least 6 years in a related role.
• Minimum of 4 years in a managerial position.

Contact Person

•   Thang Nguyen
•  Adecco