Added 12 days ago

Operation Manager

LocationHanoi

Job typePermanent

Salary38,000,000-50,000,000 (VND)

CategoryCustomer Service

Experience7-10 Years

IndustryHospitality


Job summary

Adecco's client, a leading global Visa Application Center dedicated to providing efficient and reliable visa application services to travelers worldwide. With a strong commitment to customer satisfaction and operational excellence, the company strive to streamline the visa application process and deliver exceptional service to its clients.

Job Responsibilities

  • Manage and oversee daily operations of the Visa Application Center, including visa application processing, document verification, appointment scheduling, and customer service.
  • Develop and implement operational policies, procedures, and standards to ensure compliance with local regulations and global service standards.
  • Optimize operational workflows and processes to enhance efficiency, accuracy, and turnaround times.
  • Monitor service quality and customer satisfaction metrics, and implement measures to address any issues or concerns.
  • Lead and mentor a team of operations staff, providing guidance, training, and support to ensure high performance and productivity.
  • Liaise with external stakeholders, including government agencies, diplomatic missions, and visa applicants, to foster positive relationships and address any operational challenges.
  • Collaborate with cross-functional teams, including IT, finance, and HR, to support operational initiatives and projects.
  • Prepare regular reports and performance analysis to track key operational metrics and identify areas for improvement.
  • Ensure compliance with security protocols, data protection regulations, and risk management policies.
  • Stay updated on industry trends, regulatory changes, and best practices in visa application services.

Experience requirements

  • Minimum of 5 years of experience in operations management, preferably in the travel, tourism, or immigration services industry.
  • Strong leadership and team management skills, with a proven track record of leading high-performing teams.
  • Excellent communication, interpersonal, and customer service skills.
  • Solid understanding of visa application processes, regulations, and requirements.
  • Ability to work effectively in a fast-paced and multicultural environment.
  • Proficiency in English and Vietnamese languages.

Education requirements

  • Bachelor's degree in business administration, management, or a related field.

To apply for this exciting opening, please send your most updated resume to Recruitment Manager, Ms. Van Anh Nguyen at vananh.nguyen@adecco.com.

Contact Person

  •   Van Anh Nguyen
  •  Adecco