Operations Deputy Director

Job summary

Our client is looking for an Operations Deputy Director

Job Responsibilities

• Develop strategies and management plans for customer care activities to provide guidance and direction to the Executive Board.
• Create action plans for customer care activities and business development for value-added services in line with the Company's goals and strategy.
• Increase customer satisfaction by effectively handling, caring for, and resolving outstanding issues that arise during the use of rental services, value-added services, etc.
• Manage and operate the departments under the management office to ensure progress and commitment to issue resolution.
• Take responsibility for and provide professional recommendations to ensure issues are resolved with focus, efficiency, and professionalism.
• Participate in the development and training of customer care and sales consulting expertise to enhance the professionalism of departments under management responsibility.

Experience requirements

• Minimum of 5 years of experience in a similar position and 10 years in the customer service field.
• Preference given to candidates with experience in related industries, including office leasing services, real estate, and business development in the customer service sector.
• Fluency in an additional language is a must (Japanese, Korean, Madarin, Cantonese, etc.)
• Required skills:
  • Strategic planning and development
  • Negotiation and bargaining
  • Flexible problem-solving

Education requirements

Please click the APPLY button or contact Ms. Phuong Nguyen via +84 989 777 066 or maiphuong.nguyen@adecco.com to discuss further

Contact Person

•   Mai Phuong Nguyen
•  Adecco