Reservations and Operations Specialist

Job summary

Our client is one of the leading companies in its industry in the APAC

Job Responsibilities

• Oversee logistics processes in line with company guidelines to ensure smooth operations.
• Implement standard procedures and best practices across all assigned accounts to maintain consistency.
• Take initiative to propose and introduce process improvements through appropriate channels.
• Collaborate closely with Operations, Fleet, Product, Sales, Customer Experience, and Suppliers to streamline daily workflows and enhance overall service quality.
• Accurately manage and update reservations, passenger details, logistics, and internal notes in the company’s reservation system in a timely manner.
• Handle reservations for various services, including accommodations, flights, train tickets, suppliers, restaurants, and package components, excluding transportation and tour guides.
• Double-check and confirm all itinerary details before forwarding documents to agents and providing information to the sales team.
• Provide 24/7 on-the-ground support to address customer issues, complaints, and incidents promptly.
• Resolve service-related problems efficiently, ensuring customer satisfaction with corrective and preventive measures.
• Ensure all bookings are executed within the designated budget.
• Track and report individual sales performance on a daily and weekly basis.
• Communicate with the finance team regarding receivables and payables to maintain financial accuracy.
• Actively participate in training programs or skill development sessions suggested by the Reservations Team Leader or relevant to the role.
• Stay informed about company products and services to maintain a strong knowledge base.
• Regularly discuss potential business improvements and efficiency strategies with your leader.

Experience requirements

• Well-developed problem-solving skill
• Customer centric with commitment to high standards of service delivery
• High attention to details & strong time/priority management skills
• Able to work independently or in a team environment
• Flexible rotating roster that may include late nights, weekends, and early mornings
• Ability to work with uncertainties/changing priorities and under pressure.
• Willing to travel on business when required
• Proficient with Microsoft Office applications

Education requirements

• Degree in tourism and hospitality or experience in Tourism or Hospitality is an advantage
• Fluent in national local language and intermediate to advanced level of written and spoken German and English

Please click the APPLY button or contact Mr. Tam Do for more information

Mobile: +84 33 948 2658

Email: tam.do@adecco.com

Contact Person

•   Tam Do
•  Adecco