Added 102 days ago

Senior Executive (Front)/North Division

LocationHanoi

Job typePermanent

SalaryNegotiable

CategoryCustomer Service

Experience1-3 Years

IndustryFinance & Banking


Job summary

Adecco's client, a well-respected non-life insurance company with a long history in the market, is looking for talented Customer Service Specialist (Japanese fluency).

Job Responsibilities

  • Client Service  
    • Timely renew insurance policies, strictly following Renewal Guideline of the Division
    • Follow up client’s growth & requirements.
    • Design insurance program matching with client’s requirement.
    • Keep & develop the relationship with clients/local insurer company.
    • Negotiate terms & conditions with clients and reinsurers.
    • Provide consulting services to clients.
    • Explore new clients.
  • Business Administration:
    • Assist supervisors to handle client services.
    • Prepare and submit the Quotations to clients as per Division’s Guidelines
    • Plan client meeting schedules
    • Strictly follow up Premium Collection
    • Provide training, supervision, and support subordinates.  
  • Co-ordination with other Divisions:  
    • Cooperate with Corporate Claims Division / Retail Claims Division staff for claim matters of assigned clients.
    • Cooperate with Underwriting division for daily works as well as arising matters related to policy issuance, underwriting information & survey schedule.
    • Cooperate with Accounting Section for Premium collection.
  • Reports:  
    • Timely prepare periodic reports as required by the Manager. 
  • Other office work as required by the Company.


Experience requirements

  • At least 3 years of working experience in related fields / or with both Japanese and English fluency, 2 years working experiences are required.

Education requirements

  • University Graduation. 
  • English fluency and / or Japanese fluency

Skills:

  • Strong marketing sense. 
  • Understand working procedure & flow chart. 
  • Know insurance products. 
  • Be highly aware of requirement to be professional to provide high quality service to clients. 
  • Presentation & negotiation skills.

If you are interested in learning further about this exciting role, please contact our Recruitment Consultant - Ms. Ngoc Chu via ngoc.chu@adecco.com

Contact Person

  •   Ngoc Chu
  •  Adecco