Account Manager

Job summary

• Our client is a leading provider of specialty chemical solutions to the oil and gas industry. This role plays a critical part in driving sustainable business growth and strengthening client relationships across Vietnam.

Job Responsibilities

• Lead business development and maintain sustainable growth in refinery process chemicals, specific fuel additives programs, and petrochemical sectors in Vietnam.
• Engage with internal teams and supervise on-site treatment programs, ensuring alignment with performance KPIs and program objectives.
• Promote and enforce safe working practices in field operations and laboratory environments.
• Build and maintain strong relationships with client technical and operations teams; clarify and address any gaps in program performance or expectations.
• Guide the local service team and collaborate with technical experts to troubleshoot operational issues and communicate effectively with clients.
• Identify and pursue new business opportunities by engaging directly with clients and distributors, aiming to expand market share.
• Collaborate with clients to assess business needs, present tailored value propositions, and demonstrate the benefits of proposed chemical solutions.
• Submit regular internal reports, including business updates, strategic reviews, and growth plans.
• Coordinate chemical deliveries and purchases with logistics and procurement teams, both internally and on the client side.
• Foster team cohesion among technicians and administrative staff to enhance overall productivity.
• Participate in tender processes, including proposal development, document submissions, and coordination of requirements.
• Support new product initiatives through proactive client engagement and identifying industry challenges that align with the company’s offerings.

Key Working Relationships

• Internal Stakeholders:
  • Sales General Manager: Regularly update on client interactions and program performance. (Daily)
  • Vietnam Service Team / Subordinates: Supervise daily site activities, provide guidance and direction. (Daily)
  • Technical Team: Collaborate on technical practices, monitor treatment effectiveness, and support innovation in solutions. (As Needed)
  • Supply Chain Team: Coordinate stock inventory, plan chemical deliveries, and implement cost-effective logistics. (As Required)
  • Procurement Team: Facilitate purchasing processes and budgetary quotations to support timely project execution. (As Required)
  • Human Resources Manager: Partner on workforce planning, market insights, and employer branding efforts. (As Required)
  • Finance Team: Collaborate on budgeting, forecasting, and sales strategy to maximize profitability. (As Required)
• External Stakeholders:
  • Customers: Develop and strengthen client relationships, pursue sales opportunities, and provide regular updates on program performance. (Ongoing)

Experience requirements

• A minimum of 5 years of experience in the oil and gas sector, preferably with exposure to refinery and petrochemical operations.
• Demonstrated expertise in managing technical service teams and field treatment programs.
• Proven ability to build customer relationships, deliver business results, and manage cross-functional coordination.
• Strong leadership, communication, business acumen, and customer service orientation.
• A self-motivated and creative mindset, with an appetite for continuous learning and growth.
• Critical Focus Area:
  • Leadership
  • Communication
  • Business Acumen
  • Relationship Savvy
  • Results Oriented
  • Appetite for Learning

Education requirements

• Bachelor’s Degree in Chemical Engineering is essential.

Key Performance Indicators

• Financial Performance
• Customer Satisfaction and Relationship Management
• Operational Efficiency (Infrastructure, Products, and Processes)
• Learning and Team Development

If you are interested in this position, please don’t hesitate to contact Ms. Phương Phan via her email Phuong.phan@adecco.com or +84352308611 for immediate support. 

Contact Person

•   Phuong Phan
•  Adecco