Customer Service Representative
- Receives processes and verifies the accuracy of orders from customers utilizing the organizations internal systems and customer purchase orders.
- Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Reporting of KPI’s results (weekly, monthly, yearly)
- Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of order-related issues.
- Provide visibility to planning department to facilitate production activities
- Communication with planning team to make plans to achieve external customer satisfaction.
- High ability on multitask activities while attending customer requirement by phone our personal meetings.
- Assure Customer Satisfaction by understanding the voice of the customer in all related areas
- Stablish good relationship with customer to obtain useful information to implement improvement actions.
- Balance the importance of customer satisfaction vs company interest
- Management and Follow up of Receivables.
- Effective Management of Customer Feedbacks and Claims
- Visit Customers (Local and Overseas)
- At least 2 Years experiences.
- Facilitates the collection of competitive information in order to monitor business trends and opportunities.
- Works with the organization’s other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings.
- Answers customer inquiries/communications as required and attends regular customer service departmental meetings
- Provides activity/statistical summary reports each week to Managers.
- Performs other related duties as assigned by management.
- Good Image and Presentation.
- Degree Level (Graduated): Business Administration. Must be 100% bilingual (English-Vietnamese).
- High Conference call abilities.
Please click on the APPLY BUTTON or contact our consultant - Ms. Linh Le for further information: +84 943356541 or email email@example.com
- Linh Le