Department Manager - Luxury

Job summary

Our Client, a top Luxury Brand is looking for a Department Manager to join them

Job Responsibilities

• Monitor and achieve store performance with Key Performance Indicators (KPIs)
• Contribute to the store sales target
• Analyze business, propose and suggest necessary recommendations/action plans to improve results and maximize performance
• Demonstrate sales leadership to Sales Associate
• Be sensitive to competitors’ trading activities and give feedback to Store Manager
• Support the team in building long term client relationship, leveraging all clienteling tools
• Establish a client centric mindset in store to ensure the highest level of client experience
• Support to improve on mystery shopper results
• Build and develop own client portfolio
• Ensure business opportunities are maximized through efficient sales floor management and client hosting
• Support Sales Associate with consistent coaching, identifying their development and training needs, partner with Store Manager and Training Manager to tailor individual action plans
• Support Store Manager and Assistant Store Manager to assess the performance of Sales Associate
• Execute in store training routine set by Store Manager
• Implement the staffing plan as defined by Store Manager
• Knowledge of Retail system to run reports, credits, returns, correct errors, etc.
• Support in the preparation of daily and weekly report if required
• Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
• Ensure a safe store environment for customers and employees
• Maintain a clean store environment and implement general housekeeping duties as necessary
• Responsible for the ordering of packaging and stationery
• Ensure that merchandise is properly received, displayed, stored and maintained by team members
• Assume opening/closing duties and Manager On Duty responsibilities as required
• Accurately complete inventory receipt, including entry and reconciliation
• Understand and undertake stock transfers, shipment and receipt/return of merchandise (defective, spare parts, etc.) according to Company guidelines
• Ensure visual merchandising is maintained according to guidelines, both in the window and in-store displays, in order to maximize sales and merchandise turn
• Align periodically visual merchandising and sales performance
• Know the best sellers and ensure that they are display at all time
• Make the best out of the display and proximity storage
• Work with Store Manager to coordinate installations of new window display

Experience requirements

• Minimum 5 years of related experience in retail/luxury industry
• 2 years of supervisory capacity
• Professional English
• Strong in commercial and customer centric mindset
• Outgoing, dependable, and pro- active team player
• Excellent interpersonal, communication and networking skills
• Ability to generate trust among both coworkers and clients
• Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools

Education requirements

• Bachelor Degree/ Master Degree or related field

Please click to APPLY BUTTON to apply for the position or contact our consultant directly for further information: my.le@adecco.com / 0869917419

Contact Person

•   My Le
•  Adecco