Added 18 days ago
Department Manager - Luxury
LocationHo Chi Minh City
Job typePermanent
SalaryNegotiable
CategorySales
Experience5-7 Years
IndustryRetail
Job summary
Our Client, a top Luxury Brand is looking for a Department Manager to join them
Job Responsibilities
- Monitor and achieve store performance with Key Performance Indicators (KPIs)
- Contribute to the store sales target
- Analyze business, propose and suggest necessary recommendations/action plans to improve results and maximize performance
- Demonstrate sales leadership to Sales Associate
- Be sensitive to competitors’ trading activities and give feedback to Store Manager
- Support the team in building long term client relationship, leveraging all clienteling tools
- Establish a client centric mindset in store to ensure the highest level of client experience
- Support to improve on mystery shopper results
- Build and develop own client portfolio
- Ensure business opportunities are maximized through efficient sales floor management and client hosting
- Support Sales Associate with consistent coaching, identifying their development and training needs, partner with Store Manager and Training Manager to tailor individual action plans
- Support Store Manager and Assistant Store Manager to assess the performance of Sales Associate
- Execute in store training routine set by Store Manager
- Implement the staffing plan as defined by Store Manager
- Knowledge of Retail system to run reports, credits, returns, correct errors, etc.
- Support in the preparation of daily and weekly report if required
- Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
- Ensure a safe store environment for customers and employees
- Maintain a clean store environment and implement general housekeeping duties as necessary
- Responsible for the ordering of packaging and stationery
- Ensure that merchandise is properly received, displayed, stored and maintained by team members
- Assume opening/closing duties and Manager On Duty responsibilities as required
- Accurately complete inventory receipt, including entry and reconciliation
- Understand and undertake stock transfers, shipment and receipt/return of merchandise (defective, spare parts, etc.) according to Company guidelines
- Ensure visual merchandising is maintained according to guidelines, both in the window and in-store displays, in order to maximize sales and merchandise turn
- Align periodically visual merchandising and sales performance
- Know the best sellers and ensure that they are display at all time
- Make the best out of the display and proximity storage
- Work with Store Manager to coordinate installations of new window display
Experience requirements
- Minimum 5 years of related experience in retail/luxury industry
- 2 years of supervisory capacity
- Professional English
- Strong in commercial and customer centric mindset
- Outgoing, dependable, and pro- active team player
- Excellent interpersonal, communication and networking skills
- Ability to generate trust among both coworkers and clients
- Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
- Proficient in MS office, CRM and retail tools
Education requirements
- Bachelor Degree/ Master Degree or related field
Please click to APPLY BUTTON to apply for the position or contact our consultant directly for further information: my.le@adecco.com / 0869917419
Contact Person
- My Le
- Adecco