Added 18 days ago

Department Manager - Luxury

LocationHo Chi Minh City

Job typePermanent



Experience5-7 Years


Job summary

Our Client, a top Luxury Brand is looking for a Department Manager to join them

Job Responsibilities

  • Monitor and achieve store performance with Key Performance Indicators (KPIs)
  • Contribute to the store sales target
  • Analyze business, propose and suggest necessary recommendations/action plans to improve results and maximize performance
  • Demonstrate sales leadership to Sales Associate
  • Be sensitive to competitors’ trading activities and give feedback to Store Manager
  • Support the team in building long term client relationship, leveraging all clienteling tools
  • Establish a client centric mindset in store to ensure the highest level of client experience
  • Support to improve on mystery shopper results
  • Build and develop own client portfolio
  • Ensure business opportunities are maximized through efficient sales floor management and client hosting
  • Support Sales Associate with consistent coaching, identifying their development and training needs, partner with Store Manager and Training Manager to tailor individual action plans
  • Support Store Manager and Assistant Store Manager to assess the performance of Sales Associate
  • Execute in store training routine set by Store Manager
  • Implement the staffing plan as defined by Store Manager
  • Knowledge of Retail system to run reports, credits, returns, correct errors, etc.
  • Support in the preparation of daily and weekly report if required
  • Assume decision-making responsibilities in the absence of the Store Manager in accordance with Company operating standards
  • Ensure a safe store environment for customers and employees
  • Maintain a clean store environment and implement general housekeeping duties as necessary
  • Responsible for the ordering of packaging and stationery
  • Ensure that merchandise is properly received, displayed, stored and maintained by team members
  • Assume opening/closing duties and Manager On Duty responsibilities as required
  • Accurately complete inventory receipt, including entry and reconciliation
  • Understand and undertake stock transfers, shipment and receipt/return of merchandise (defective, spare parts, etc.) according to Company guidelines
  • Ensure visual merchandising is maintained according to guidelines, both in the window and in-store displays, in order to maximize sales and merchandise turn
  • Align periodically visual merchandising and sales performance
  • Know the best sellers and ensure that they are display at all time
  • Make the best out of the display and proximity storage
  • Work with Store Manager to coordinate installations of new window display

Experience requirements

  • Minimum 5 years of related experience in retail/luxury industry
  • 2 years of supervisory capacity
  • Professional English
  • Strong in commercial and customer centric mindset
  • Outgoing, dependable, and pro- active team player
  • Excellent interpersonal, communication and networking skills
  • Ability to generate trust among both coworkers and clients
  • Result driven, capacity to implement all needed initiatives and demonstrate commercial creativity
  • Proficient in MS office, CRM and retail tools

Education requirements

  • Bachelor Degree/ Master Degree or related field

Please click to APPLY BUTTON to apply for the position or contact our consultant directly for further information: / 0869917419

Contact Person

  •   My Le
  •  Adecco