Expert, IT Operations HN

Job Responsibilities

• Main work:
  • Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
  • Define operation frameworks, standards, processes, checklists, and tools for the systems and communicate them to operation functions to apply into application operation.
  • Analyze and propose improvements upon technology and standards across the organization.
  • Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
  • Provide advice, trainings, and supports to people in operation functions.
  • Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
  • Develop methodology and assessment plan to proactively address weaknesses, risks and problems on the IT infrastructure/applications/services, then have remediation plan to improve quality of services.
  • Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
  • Monitor and report out the compliance of the operation activities in real-life.
  • Report periodically to the Director of Infrastructure Services Excellent Center.
• Risk management and compliance:
  • Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
  • Ensure that team members fulfill their commitments on service quality and comply with the Company's regulations and policies

Experience requirements

• At least 8 years of experience in IT operation and development in large organizations, especially banks
• Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS)
• International Certificate of System Foreign language
• English, according to Company's regulations in each period

Education requirements

•  Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking

Please contact Ms. Dung (thuydung.nguyen@adecco.com) for further discussion. Thank you.

Contact Person

•   Thuy Dung Nguyen
•  Adecco