Added 17 days ago
Head of Technical Department (Medical Devices)
LocationHo Chi Minh City
Job typePermanent
SalaryNegotiable
CategoryEngineering
Experience7-10 Years
IndustryMedical Equipment
Job summary
Our client is a global leader in advanced medical equipment.
Job Responsibilities
1. Leadership and Team Development:
- Lead, mentor, and coach a team of engineers to improve technical capabilities, ensuring consistent quality of service.
- Provide training programs to ensure technical staff are up to date on the latest product knowledge and industry standards.
- Create a culture of accountability and proactive communication within the team.
2. Technical Operations Management:
- Oversee the warranty, maintenance, and repair processes of all medical devices, ensuring timely and high-quality services.
- Develop and implement standard operating procedures (SOPs) for repair, maintenance, and reporting processes.
- Monitor and ensure that all technical activities comply with company policies and
- industry regulations.
3. Reporting and Case Management:
- Ensure that all engineers record, document, and report cases of equipment malfunction, damage, or quality issues promptly.
- Analyze reported cases and coordinate with international engineering teams to develop long-term solutions and product improvements.
4. Collaboration with Global Teams:
- Work closely with engineers from BTL headquarters and other international teams to solve technical issues and implement quality improvement strategies.
- Act as the primary technical liaison between BTL Vietnam and the global engineering team, ensuring seamless communication and efficient problem-solving.
5. After-Sales Service Strategy:
- Develop and execute strategies for after-sales services, focusing on customer satisfaction, product quality assurance, and service efficiency.
- Contribute to the development of business through after-sales service by ensuring high quality customer care and providing added value through technical services.
- Forecast and prepare for potential technical issues and implement preventive measures to minimize downtime.
6. Business Support:
- Support sales and business teams by ensuring the technical department contributes to overall business growth.
- Ensure that the technical department is aligned with business goals, contributing to improved product quality, efficient service, and ultimately increased revenue through after-sales services.
7. Continuous Improvement:
- Lead initiatives to improve technical processes, product quality, and service delivery.
- Provide feedback and recommendations to the R&D team for product enhancements and
- future development.
Experience requirements
- Educational Background: Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, or a related
- field. Advanced degree preferred.
- Experience: Minimum 5 years of experience in technical service or engineering roles, with at least 2 years in a leadership position in the medical devices industry.
- Technical Skills: Proven expertise in the repair, maintenance, and troubleshooting of medical equipment. Knowledge of medical device regulations and standards is essential.
- Leadership Skills: Strong ability to lead, train, and develop a team of engineers.
- Language Proficiency: Excellent communication skills in English (both written and verbal).
- Able to work with international teams effectively.
- Strategic Thinking: Strong business acumen with the ability to develop and implement aftersales strategies that contribute to business growth.
- Problem-Solving: Proven track record of solving complex technical problems, improving product quality and driving operational efficiency.
- Proactive Attitude: Self-driven and highly organized, with the ability to manage multiple tasks and lead a team effectively
Education requirements
- Educational Background: Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, or a related
field. Advanced degree preferred.
If you are keen on the role, please directly contact Ms. Khanh Vy via Zalo: 0908 609 952 or email: khanhvy.nguyen@adecco.com
Contact Person
- Khanh Vy Nguyen
- Adecco