Added 98 days ago

IT Infrastructure Support Specialist

LocationVinh Phuc

Job typePermanent

Salary20,000,000-30,000,000 (VND)

CategoryInformation Technology

Experience1-3 Years

IndustryInformation Technology


Job summary

  • Adecco's client - an American corporation in manufacturing field (vehicle components) is looking for IT Infrastructure Support Specialist.

Job Responsibilities

  • Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
  • Ticket and time tracking using our ITSM solution, ServiceNow
  • Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
  • Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
  • Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
  • Administration of Active Directory and O365 for all user and end-user system objects
  • Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
  • Maintain ongoing computer refreshes and setups
  • Create documentation, standard work, and knowledge base articles
  • Act as a local resource for Worldwide Service Desk projects
  • Participation in after hours on-call support may be required

Experience requirements

  • Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
  • Advanced knowledge of Windows 10, Windows 11, and MacOS required
  • Experience configuring and maintaining laptops and desktops in an enterprise environment required
  • Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required Human Resources NPV_JD | NPV IT System Support Engineer_I _V1
  • Self-motivated with the ability to work independently and/or collaboratively with remote peers
  • Excellent communication and customer service skills required
  • 2-year technical degree or equivalent experience required
  • 3-5 years’ experience working in an enterprise helpdesk setting required

Education requirements

  • Bachelor of Science degree in Engineering or the equivalent combination of education and experience.

Contact Person

  •   Thu Le
  •  Adecco