IT Infrastructure Support Specialist

Job summary

• Adecco's client - an American corporation in manufacturing field (vehicle components) is looking for IT Infrastructure Support Specialist.

Job Responsibilities

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Active Directory and O365 for all user and end-user system objects
• Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
• Maintain ongoing computer refreshes and setups
• Create documentation, standard work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participation in after hours on-call support may be required

Experience requirements

• Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
• Advanced knowledge of Windows 10, Windows 11, and MacOS required
• Experience configuring and maintaining laptops and desktops in an enterprise environment required
• Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint required Human Resources NPV_JD | NPV IT System Support Engineer_I _V1
• Self-motivated with the ability to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills required
• 2-year technical degree or equivalent experience required
• 3-5 years’ experience working in an enterprise helpdesk setting required

Education requirements

• Bachelor of Science degree in Engineering or the equivalent combination of education and experience.

Contact Person

•   Thu Le
•  Adecco