IT Technical Support

Job summary

Our client is a leading, long-established leading European brand in Industrial equipment and solutions. They have established in Vietnam and have an existing team of between 10 and 20 staffs for this business (mainly Sales, Service, Application teams) and have an aggressive expansion plan in the upcoming years.

Job Responsibilities

• IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
• Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
• Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
• Providing technical assistance: Assist end-users with IT related issues, such as hardware, software, and network problems.
• Troubleshooting: Identify and resolve technical issues, with systematic problem-solving techniques.
• Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
• Installation and configuration: Set up and configure software, hardware, and peripherals for users.
• Maintenance: Perform routine maintenance and updates on IT equipment and systems
• Documentation: Keep detailed records of technical issues, solutions, and user request.
• Training: Provide training and guidance to users on using IT resources effectively.
• Remote support: Aid users remotely though phone, chat, or remote desktop tools.
• Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
• Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
• Software support: Help users with software installations, updates and troubleshooting.
• Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
• System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
• Escalation: Escalate complex and unresolved issues to higher-level support or appropriate teams.
• SEA Team support: To provide backup to team member in supporting SEA countries as one team.
• Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country
• Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.

Experience requirements

Experience:

• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Ability to prioritize and manage several milestones and projects efficiently.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.

Knowledge / Skills / Other characteristics:

• Independent, self-motivated.
• Sense of urgency
• Ability to communicate with all levels of employee.
• Good team player.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills

Education requirements

Education / Professional Certification:

Preferable degree graduate in IT related field

If you are interested in the position, please send your CV to:

• Email: khanhngoc.nguyen@adecco.com
• Zalo: 0914159645

Contact Person

•   Ngoc Nguyen
•  Adecco