Luxury Retail - Team Manager

Job summary

As a Team Manager, you will be responsible for leading and inspiring your team to deliver exceptional client experiences while driving business performance. You will play a key role in client development, sales execution, and team growth, ensuring alignment with the brand’s values and standards.

Job Responsibilities

Sales & Performance

• Take ownership of team performance, ensuring monthly and annual sales targets are met or exceeded.
• Monitor KPIs and implement action plans to boost business results and product performance.

Team Leadership & Development

• Lead by example in delivering the Client Promise through coaching and mentorship.
• Identify individual development needs and partner with the Field Coach Trainer to create tailored action plans.
• Recruit, train, and develop team talents to support succession planning and long-term team growth.
• Set clear goals and expectations while proactively managing team performance.
• Foster a collaborative and positive work environment that encourages cooperation and motivation.

Client Experience & Business Development

• Cultivate a client-centric culture, ensuring outstanding service and long-term client relationships.
• Utilize client telling tools to maximize engagement and loyalty.
• Communicate brand strategies and business updates through regular team briefings and training sessions.
• Share market insights and product feedback with the Country Office to influence assortments and strategy.
• Leverage client feedback and team knowledge to optimize store experience and address client needs.

Sales Floor Management

• Be a visible and active presence on the sales floor, supporting the team in delivering exceptional service.
• Demonstrate sales leadership and actively contribute to achieving personal and team sales goals.
• Maximize selling opportunities through efficient floor management, client follow-up, and cross-selling strategies.

Product Category Expertise (Optional)

• Act as the local reference for a specific product category, sharing feedback with the merchandising team.
• Champion the category through knowledge sharing, briefings, and team training to drive category performance.

Operations

• Ensure compliance with brand policies, operational standards, and grooming guidelines.
• Support inventory management and collaborate with the Store Manager on workforce planning.
• Take ownership of team performance, ensuring monthly and annual sales targets are met or exceeded.
• Monitor KPIs and implement action plans to boost business results and product performance.

Experience requirements

·    3–5 years of experience in a retail leadership role, ideally in luxury or premium fashion.

·    Proven ability to manage and develop high-performing teams.

·    Strong communication and interpersonal skills.

·    Deep understanding of customer service excellence and client development.

·    Fluent in English to report and join meeting with the regional team

Education requirements

If interested, please click the APPLY button, or contact our consultant for more information via mobile: +84 974 363 519, email: hoa.pham@adecco.com

Contact Person

•   Hoa Pham
•  Adecco