Added 35 days ago

Operation Manager (Freight/Forwarding)

LocationHCMC

Job typePermanent

Salary75,000,000-125,000,000 (VND)

CategorySupply Chain / Logistics

ExperienceMore than 10 Years

IndustryLogistics / Freight Forwarding / Courier


Job summary

  • Operation Manager is responsible for overseeing the daily operations of the branch, ensuring efficient and effective logistics and forwarding services.
  • This role involves managing staff, optimizing processes, and maintaining high levels of customer satisfaction.
  • The Operation Manager will also be accountable for achieving financial targets, developing business strategies, ensuring compliance with industry regulations and company policies, and fostering a positive work environment.

Job Responsibilities

Professional accountabilities:

  • Take leadership in project development, quality management, operations, financial performance of all projects and services provided in the area of responsibility.
  • Direct all departments to meet budget and other financial goals.
  • Direct and participate in growth activities to support overall business objectives and plans.
  • Oversee day to day functions of Ho Chi Minh office.
  • Responsible for general management of Ho Chi Minh office.
  • To communicate with different type/level of people to establish a rapport with team members and other departments.
  • Solicit and intergrate new business so as to improve operation efficiencies.
  • Negotiate and coordinate of all third parties local contracts, transportation, local supplies and cash flow forecasting in close co-operation with Finance Manager.
  • Perform any ad-hoc projects as required/assigned.
  • Lead a team of highly motivated logistics experts with a clear focus on continuous growth and adherence to company rules and regulations.
  • Oversee and improve the correspondence of subordinates with customers and colleagues to achieve the highest service level possible.
  • Have a clear focus on profitability and operational excellence.
  • Establish and maintain a close co-operation with local and oversees colleagues and partners.
  • Monitor performance KPI’s as set by the organization closely and strive for continuous improvement of the branch.

Additional accountabilities:

  • To be always in compliance with the company rules and regulations.
  • To have a clear focus on Company’s profitability.
  • To establish and maintain a close cooperation with local and overseas colleagues and partners.
  • To closely focus on the achievement of targets (KPI’s) as set by the company (continuous improvement).
  • To inform the superior immediately in case of problems, concerns or any potential risks.
  • To handle all claims (first steps of the claim process) as per the company claim procedure/guideline.
  • To perform other accountabilities as assigned by General Director.


Experience requirements

Knowledge and experience: bachelor degree or higher, preferably in transport and logistics; minimum 12 years of experience in similar positions.


Also having abilities of:

  • Proficient in English.
  • Proficient in MS Office.
  • Leadership and management skill.
  • Time management skill.
  • Analytical skill.
  • Customer relationship management skill.

Education requirements

If you are ready to join this job opportunity, please click on APPLY BUTTON or reach out to Mr. Toan Chu via toan.chu@adecco.com or +84 93 121 6970 for immediate attention.

Contact Person

  •   Toan Chu
  •  Adecco