Operation Manager (Freight/Forwarding)

Job summary

• Operation Manager is responsible for overseeing the daily operations of the branch, ensuring efficient and effective logistics and forwarding services.
• This role involves managing staff, optimizing processes, and maintaining high levels of customer satisfaction.
• The Operation Manager will also be accountable for achieving financial targets, developing business strategies, ensuring compliance with industry regulations and company policies, and fostering a positive work environment.

Job Responsibilities

Professional accountabilities:

• Take leadership in project development, quality management, operations, financial performance of all projects and services provided in the area of responsibility.
• Direct all departments to meet budget and other financial goals.
• Direct and participate in growth activities to support overall business objectives and plans.
• Oversee day to day functions of Ho Chi Minh office.
• Responsible for general management of Ho Chi Minh office.
• To communicate with different type/level of people to establish a rapport with team members and other departments.
• Solicit and intergrate new business so as to improve operation efficiencies.
• Negotiate and coordinate of all third parties local contracts, transportation, local supplies and cash flow forecasting in close co-operation with Finance Manager.
• Perform any ad-hoc projects as required/assigned.
• Lead a team of highly motivated logistics experts with a clear focus on continuous growth and adherence to company rules and regulations.
• Oversee and improve the correspondence of subordinates with customers and colleagues to achieve the highest service level possible.
• Have a clear focus on profitability and operational excellence.
• Establish and maintain a close co-operation with local and oversees colleagues and partners.
• Monitor performance KPI’s as set by the organization closely and strive for continuous improvement of the branch.

Additional accountabilities:

• To be always in compliance with the company rules and regulations.
• To have a clear focus on Company’s profitability.
• To establish and maintain a close cooperation with local and overseas colleagues and partners.
• To closely focus on the achievement of targets (KPI’s) as set by the company (continuous improvement).
• To inform the superior immediately in case of problems, concerns or any potential risks.
• To handle all claims (first steps of the claim process) as per the company claim procedure/guideline.
• To perform other accountabilities as assigned by General Director.

Experience requirements

Knowledge and experience: bachelor degree or higher, preferably in transport and logistics; minimum 12 years of experience in similar positions.

Also having abilities of:

• Proficient in English.
• Proficient in MS Office.
• Leadership and management skill.
• Time management skill.
• Analytical skill.
• Customer relationship management skill.

Education requirements

If you are ready to join this job opportunity, please click on APPLY BUTTON or reach out to Mr. Toan Chu via toan.chu@adecco.com or +84 93 121 6970 for immediate attention.

Contact Person

•   Toan Chu
•  Adecco