Added 10 days ago

Retail Manager - Luxury

LocationHo Chi Minh

Job typePermanent



Experience7-10 Years


Job Responsibilities


  • Meet weekly with store managers to develop systems to achieve goals and impact business
  • Analyze current business trend and seek opportunities for improvement
  • Anticipates potential obstacles or issues and develops solutions to overcome
  • Monitors planned Head Counts according to business trends and scheduling needs
  • Monitor market trends and suggest events and promotions
  • Implement weekly meetings with store managers
  • Partners with store management team to establish sales and productivity goals for Sales Associate utilizing current business trends
  • Develop store management role model
  • Train store management team to develop action an plan for all staff through shared evaluation of individual strengths and opportunities
  • Communicate merchandising opportunities of stock replenishment or balance to set strategic sell-thru initiatives for target doors seasonally
  • Motivate all staff to review the replenishment report for all locations to be able to share with customers
  • Partner with the product team to keep a log of the most requested items by customers •


  • Implement monthly cycle count
  • Ensure all stores are conducting cycle count on monthly basis
  • Store Audit should be conducted monthly
  • Partner with office OPS / internal audit to share concerns if any ensure store maintenance issues are follow up on timely manners

Visual Merchandising

  • Partner with store managers to adapt floor set based on business trend
  • Ensure store managers are presenting products in a manner that will maximize sales and achieve optimum product turn
  • Store management team need to help set up floor set in their respective stores
  • Implement a Weekly floor walkthrough with all supervisors to review VM
  • Implement monthly photo book (photo share via whatsapp) for all stores to ensure daily maintenance of floor set
  • Photo book will be revise monthly following the floor set
  • Individuals are responsible to upkeep the areas utilizing photo book at all times


  • Conduct interviews for new hires
  • Partner with store managers to find right talent for the brand
  • Be involved in interview process for all positions.
  • Store managers should spend time to seek out talents outside of store
  • Establish sound business relationship with neighbour store managements or mall managements
  • Must have back up plan to fulfil open positions promptly Staff Management
  • Give staff daily, weekly, monthly goals
  • Emphasis team work among team members
  • Follow up with store management on weekly basis to review all staff performance
  • Review individual performances and share them with whole staff every
  • Identifies opportunities and creates action plans for the development of staff; provides consistent coaching and feedback
  • Reward best in maintaining area of responsibility on a quarterly basis
  • Implement weekly one-on-one touch base between management and staff to highlight performances and opportunities
  • Identify staff who will be groomed to have the best behaviour on the sales floor, selling skills, customer service skills, and team work.
  • Implement smart scheduling and force ranking of staff
  • Review peak days, peak hours to endure top performances are scheduled to deliver the highest sales 3


  • Perform training sessions a month for each store on product knowledge and newness and customer services • Give monthly quizzes for the staff to reinforce training

Experience requirements

  • Minimum 10 years of related experience in retail/luxury industry
  • Strong in commercial and customer service mindset
  • Outgoing, dependable, and pro-active team player
  • Good organizing and follow-up skills
  • Excellent interpersonal, communication and networking skills
  • Ability to generate trust among both coworkers and clients
  • Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
  • Proficient in MS office, CRM and retail tools

Education requirements

  • Bachelor Degree/ Master Degree or related field

Please click to APPLY BUTTON to apply for the position or contact our consultant directly for further information: / 0869917419

Contact Person

  •   My Le
  •  Adecco