Retail Manager - Luxury

Job Responsibilities

Business

• Meet weekly with store managers to develop systems to achieve goals and impact business
• Analyze current business trend and seek opportunities for improvement
• Anticipates potential obstacles or issues and develops solutions to overcome
• Monitors planned Head Counts according to business trends and scheduling needs
• Monitor market trends and suggest events and promotions
• Implement weekly meetings with store managers
• Partners with store management team to establish sales and productivity goals for Sales Associate utilizing current business trends
• Develop store management role model
• Train store management team to develop action an plan for all staff through shared evaluation of individual strengths and opportunities
• Communicate merchandising opportunities of stock replenishment or balance to set strategic sell-thru initiatives for target doors seasonally
• Motivate all staff to review the replenishment report for all locations to be able to share with customers
• Partner with the product team to keep a log of the most requested items by customers •

Operations

• Implement monthly cycle count
• Ensure all stores are conducting cycle count on monthly basis
• Store Audit should be conducted monthly
• Partner with office OPS / internal audit to share concerns if any ensure store maintenance issues are follow up on timely manners

Visual Merchandising

• Partner with store managers to adapt floor set based on business trend
• Ensure store managers are presenting products in a manner that will maximize sales and achieve optimum product turn
• Store management team need to help set up floor set in their respective stores
• Implement a Weekly floor walkthrough with all supervisors to review VM
• Implement monthly photo book (photo share via whatsapp) for all stores to ensure daily maintenance of floor set
• Photo book will be revise monthly following the floor set
• Individuals are responsible to upkeep the areas utilizing photo book at all times

Recruitment

• Conduct interviews for new hires
• Partner with store managers to find right talent for the brand
• Be involved in interview process for all positions.
• Store managers should spend time to seek out talents outside of store
• Establish sound business relationship with neighbour store managements or mall managements
• Must have back up plan to fulfil open positions promptly Staff Management
• Give staff daily, weekly, monthly goals
• Emphasis team work among team members
• Follow up with store management on weekly basis to review all staff performance
• Review individual performances and share them with whole staff every
• Identifies opportunities and creates action plans for the development of staff; provides consistent coaching and feedback
• Reward best in maintaining area of responsibility on a quarterly basis
• Implement weekly one-on-one touch base between management and staff to highlight performances and opportunities
• Identify staff who will be groomed to have the best behaviour on the sales floor, selling skills, customer service skills, and team work.
• Implement smart scheduling and force ranking of staff
• Review peak days, peak hours to endure top performances are scheduled to deliver the highest sales 3

Training

• Perform training sessions a month for each store on product knowledge and newness and customer services • Give monthly quizzes for the staff to reinforce training

Experience requirements

• Minimum 10 years of related experience in retail/luxury industry
• Strong in commercial and customer service mindset
• Outgoing, dependable, and pro-active team player
• Good organizing and follow-up skills
• Excellent interpersonal, communication and networking skills
• Ability to generate trust among both coworkers and clients
• Strong business acumen, result-driven, goal-oriented, capacity to implement all needed initiatives and demonstrate commercial creativity
• Proficient in MS office, CRM and retail tools

Education requirements

• Bachelor Degree/ Master Degree or related field

Please click to APPLY BUTTON to apply for the position or contact our consultant directly for further information: my.le@adecco.com / 0869917419

Contact Person

•   My Le
•  Adecco