Salesforce Capability Development Specialist

Job summary

• Ensure learning solutions and plans are appropriately proposed and carefully executed with the aim of enhancing salesforce capability on base of throughout learning needs analysis with multiple stakeholders
• Ensure learning activities are quickly adapted to meet with operational and business needs
• Continuously optimize learning experience that is diverse, engaging, effective

Job Responsibilities

Learning Solutions implementation

Be responsible for executing effective learning activities while coordinating both internal and external learning resources:

Organize, implement & follow learning classes and workshops: oversee all activities of communication, organization, logistics, etc.

• Closely follow-up learning activities to ensure learning plans are well executed and meet with business objectives
• Manage and optimize salesforce learning database
• Participate in managing training vendor relations and services;
• Ensure effective collaboration with internal departments who are involved in learning
• Develop and monitor various learning projects / activities / channels, such as:
  • Digital learning platform: manage learning contents and user’s database; exploit learning database; ensure continuous improvement of users experience and platform, etc;
  • Internal Experts & Trainers development program: develop and monitor pool of internal trainers and experts, organize training and coaching sessions / activities and exercises; follow and report participants’ progress; etc; 
  • Coaching & Mentoring: organize continuous training and learning activities, follow and monitor pool of internal coaches, facilitate application of coaching into daily management, etc.
  • Career development roadmap: consolidate and monitor Sales Managers’ IDP; provide support in terms of methodology, tools and technique; consolidate and manage database of PD Successors, etc.

Learning Solutions Development

• Assist Line management in developing effective plans to facilitate the building and enhancement of Salesforce team’s capabilities: participate in evaluating learning needs, identifying gaps and developing learning solutions, learning plans accordingly.
• Participate in creating, designing and continuously improve learning materials.
  • Propose and design learning evaluation tools.
  • Provide inputs to continuously enhance learning experience and engagement through a variety of learning approaches, methodologies, activities.
  • Provide inputs to enhance and customize training processes that exceed operational needs.

Team Management

• Supervise and take lead career development for team members.

Any other tasks assigned by management level

Experience requirements

Knowledge and skill 

• At least 3 years of experience in Learning / Training Management or Salesforce Capability Development
• High effectiveness in Planning & Organizing, and as well as Project Management
• High standard of execution excellence with attention to details
• Structured thinking, good judgment and problem-solving skills
• Good analytical skill: be able to consolidate, analyze and make use of large amounts of data of various nature
• Excellence in listening and communicating (written and verbal)
• Fluent communication in English
• Proficiency in using Microsoft Office (Excel, PowerPoint, Word)

Competencies

• Curiosity, open mindset, learning agility and adaptability
• Basic Team management skill (experience in leading a small team is a plus)
• High sense of responsibility 

Education requirements

Bachelor's degree in HR, Economics, Business Administration, Banking & Finance, Education & Training

If you are ready to join this exciting opportunity, please click on the APPLY BUTTON, alternatively, you can contact Ms. My Nguyen via email­­­­­­­ to my.nguyen@adecco.com immediate consideration.

Contact Person

•   My Nguyen
•  Adecco