Added 9 days ago

Senior Staff Specialist – Customer Quality


Job typePermanent


CategoryTechnical / Manufacturing

Experience5-7 Years


Job Responsibilities

  • Quality Strategy: Develop strategy and follow-up on execution for continuous improvement of customer satisfaction in IFX product quality and service.
  • Customer complaint: Close follow-up of FAR to ensure effective and prompt closure. Perform the role of complaint manager and guide the problem-solving team on effective problem solving and customer communication.
  • Customer Query: Close follow-up of customer’s query related to product quality. Ensure prompt and accurate feedback.
  • Customer Visit/Audit: Preparation and follow-up of customer visit/audit.
  • Quality support for design-in: Support problem solving during design-in related to product quality to achieve business win. Support providing customer's requirement in QPAC/PPAP request.
  • Quality Marketing: Regular visit to key customer for quality update and collect feedback for improvement. Keep relationship with customer management. Organize training and workshop for quality marketing.
  • Taskforce: Support or lead task force for critical issue. Provide key guidance to global taskforce team on customer communication strategy. Ensure successful customer communication to update and closure of taskforce.

Experience requirements

  • 5+ years of Backend/Frontend QM experience.
  • Preferable 2 years experience as Customer Quality Management
  • Technical Knowledge (BE/FE process knowledge, Quality control methodology, 8D problem solving, Quality system know-how, Quality audit, Industrial application
  • Excellent communication, persuasion and influencing skills, both written and verbal within internal and external customer
  • Strong problem-solving and teamwork skills.
  • Able to work independently and under pressure in dynamic, fast paced environment.
  • Able to work well with all level including top management of customer.
  • Ability to travel within Asia Pacific region as required.

Education requirements

  • Bachelor’s Degree in Engineering/Science.

Please click on the APPLY BUTTON or contact our consultant - Ms. Linh Le for further information: +84 943 356 541 or email

Contact Person

  •   Linh Le
  •  Adecco