Store Manager (Hanoi)

Job summary

Influential, innovative and progressive, Our client is reinventing a wholly modern approach to fashion. The brand has redefined luxury for the 21st century, further reinforcing its position as one of the world's most desirable fashion houses, Eclectic, contemporary, romantic - our client's products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Job Responsibilities

• Collaborate with the Retail Training Manager/Country Trainer and Store Manager to assess skills gaps and training needs based on business requirements and personnel evaluations.
• Develop a structured training plan, organizing and conducting in-person training and coaching sessions for store staff.
• Coordinate with the central digital learning team to assign and track digital training progress.
• Provide regular updates and reports to the Retail Training Manager/Country Trainer and Store Manager on training activities and outcomes.
• Monitor the overall store training plan, key performance indicators (KPIs), training effectiveness, and business impact.
• Foster a self-learning culture among store personnel, integrating continuous learning into daily operations.
• Design and implement store-level training initiatives by leveraging Global Retail Training resources, including content, tools, and best practices.
• Support the development of innovative training solutions to enhance learning experiences.
• Build strong working relationships and effectively engage with stakeholders at all levels.

Experience requirements

• Minimum of 5 years of experience in the retail industry, preferably including retail shop floor management.
• Previous experience in roles with a strong focus on training and development.
• Understanding of adult learning principles and techniques.
• Demonstrated expertise in delivering presentations and developing people.
• Ability to quickly adapt to and leverage digital learning tools.
• Fluency in English; proficiency in additional languages is a plus.
• Strong communication skills, a proactive mindset, and a high level of teamwork competency.

Contact Person

•   Thu Nguyen
•  Adecco