Touring Team Leader

Job summary

Our client is one of the leading companies in its industry in the APAC.

Job Responsibilities

• Directly handle scheduling and management of the Touring Executive.
• Ensure Touring Team, guides and other related field staff understand and implement all trip styles and branding requirements for all accounts.
• Ensure blocking is completed for guides for GIT series based on allotment created by Reservation Team if required.
• Handle and manage service quality on daily operations and workload distribution.
• Ensure quality improvement by organizing trip checks and inspections.
• Participate in recruiting of internal/external candidates and evaluate team members.
• Lead in the resolution of major operational issues and ensure 24/7 support for on the ground complaints.

Experience requirements

3+ years’ experience in tourism operations or experience in leading teams in the tourism and hospitality industry is required.

Education requirements

Degree in tourism and hospitality is an advantage.

Contact Person

•   Tam Do
•  Adecco