Job summary

Job Responsibilities

As Head of IT Project Management Office (PMO), you will spearhead organizational transformation by strategically aligning technology project execution with business goals, building a robust PMO to optimize resources, accelerate digital initiatives, and enhance agility. In tandem, the right candidate consistently establishes a comprehensive governance framework to ensure timely, budget-conscious project delivery, maximize business value, and seeks out continuous improvement aligned with strategic objectives.

Key Responsibilities

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• Monitoring daily operations, progress, and performance; managing escalations; and guaranteeing success across predetermined factors.
• Controlling, monitoring, and reporting on a consolidated portfolio of projects, programs, and changes.
• Proactively identifying and flagging emerging issues, collaborating with stakeholders for resolution, and ensuring adherence to timelines while communicating significant risks (timing, budget, scope) to executives.
• Providing key variables, cost-benefit analyses, and risk assessments to the CTO and Tech Leaders for informed decision-making.
• Identifying and addressing portfolio-level resourcing issues and risks requiring leadership attention.
• Building a high-performing, collaborative environment, nurturing stakeholder partnerships, and ensuring effective communication and execution progress.
• Partnering with Business and Tech leaders to establish and evolve PMO project intake, methodologies, best practices, processes, systems, and policies; defining and establishing the PMO's framework, standards, tools, methodologies, and playbooks.
• Establishing robust KPIs and tracking reports to monitor team performance and drive improvements in customer service and project delivery.
• Creating and maintaining project documentation, establishing necessary processes and procedures, and staying abreast of project management best practices.
• Sponsoring and leading the adoption of tools and technologies to streamline and automate project and resource management.
• Working with business partners and Tech to build the project roadmap for strategic and non-strategic projects, identifying key milestones and deliverables.
• Recommending enhancements to applications or architecture to improve efficiency, performance, and reliability.

Key Leadership Competencies

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• Lead by example, fostering the desired culture of behaviour, attitude, and performance.
• Provide clear, concise, and timely feedback.
• Conduct effective weekly meetings, one-on-ones, and utilize other communication channels to ensure clarity on responsibilities and priorities.
• Inspire and motivate team members to optimize their performance and create a positive work environment.
• Develop personalized development plans for each team member.
• Coach and mentor team members.
• Conduct and support ongoing training and development.
• Understand incentive models and design motivational packages.
• Understand budgets, profit and loss statements, and financial reports.
• Develop strategies to improve business results, including contingency plans.
• Consider broader business strategies and macroeconomic factors in decision-making.
• Create a supportive, connected, and empowered team environment.
• Demonstrate constructive conflict resolution skills.
• Create a compelling vision and secure team buy-in.
• Drive the business and team members toward success, guided by the vision and business plan.
• Set and exceed daily goals and deadlines.
• Establish clear expectations and consequences.
• Encourage and empower team members to solve their own problems.

Experience requirements

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. An MBA is highly preferred.
• Seven-plus years of experience in project management, with at least five years in a leadership role.
• Experience leading and managing a team of project managers and/or business analysts.
• Strong knowledge of project management methodologies, tools, and techniques, including hands-on experience with Waterfall, Iterative, and Agile methodologies.
• Proven results related to driving organisational and cultural change focused on improving the overall delivery approach and capabilities of an organisation.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively with senior leadership and key stakeholders.
• Strong financial, analytical, and problem-solving skills.
• In possession of a PMP certification is preferred.
• Proven ability to drive transformational change within an organisation.
• Demonstrated understanding of software development life cycle models.
• Sufficient level of technical background to provide highly credible leadership to the PMO team and to be able to evaluate complex project risks and issues accurately and objectively.
• Creative approach to problem-solving, with the ability to focus on details while maintaining the "big picture" view. 
• Essential business skills in technology, cross-functional understanding, and process comprehension are a prerequisite
• Comprehensive IT knowledge, including architecture, governance, security, data management, cloud computing, and e-commerce.
• Software Development and document lifecycle management experience (agile and classic methodologies). • Strong data analysis, exploitation, and business intelligence (BI) skills - a data-driven decision making professional.
• Proven ability to manage projects, drive change, and facilitate organisational development.
• Demonstrated problem-solving skills and a commitment to quality assurance.
• Dedication to high service standards and excellent communication with diverse stakeholders.
• Ability to work under pressure, manage priorities, and adapt to flexible schedules and travel.
• Capable of working independently and collaboratively to achieve team goals.
• Proactive in seeking improvements and cost reductions.
• Competent in Microsoft Office applications and adaptable to company specific systems.
• Personal alignment with company's purpose and values.

Education requirements

If you are ready to join this exciting opportunity, please contact Minh Anh Vo at +84 855 790 401 or minhanh.vo@adecco.com for further discussion

Contact Person

• Minh Anh Vo
• Adecco
• Tel.