Job summary

Job Responsibilities

• To provide a smooth and professional customer experience by supporting all operational aspects of sales transactions, from order initiation to final delivery, ensuring efficiency, accuracy, and customer satisfaction.
• Coordinate daily trading and sales operations including order processing, shipment tracking, and delivery scheduling.
• Act as a liaison between internal departments (logistics, finance, warehouse) and customers to ensure smooth sales execution.
• Prepare and manage sales-related documentation: quotations, contracts, invoices, shipping documents, etc.
• Monitor stock levels and assist in procurement planning to meet customer demand.
• Handle after-sales service and respond to client inquiries, complaints, and feedback in a timely, professional manner.
• Assist Senior Traders in client communication, market research, and identifying new business opportunities.
• Maintain accurate records of transactions, ensuring compliance with internal policies and external regulations.
• Contribute to the improvement of internal sales processes and customer satisfaction metrics.

Experience requirements

• 2-5 years of experience in sales support function of a trading company of similar enterprise related to petrochemicals and polymers
• Strong organizational and communication skills.
• High level of client communication skill, eagerness to become a center point in delivering best-inclass customer experience
• Good command of English (written and spoken); Chinese is a strong plus.
• Proficiency in Microsoft Office (Excel, Word, Outlook); Experience in working with ERP 
• systems, customs documents, warehouses
• Detail-oriented, proactive, and able to work under pressure in a dynamic trading environment.

Education requirements

Education:

• Degree in International Business, Trade, Business Administration, or related fields.

BENEFITS:

• Monthly salary: USD 1,200 – 1,400
• 100% salary during probation period
• Private health insurance provided
• Performance bonus: up to 25% of annual package (equivalent to 3 months' salary)
• Working days: Monday to Friday (no weekend work)
• Work location: Hanoi

Contact Person

• Hong Pham
• Adecco
• Tel.