Job summary

Job Responsibilities

• Conduct technical training sessions for partners and customers in Vietnam and Cambodia
• Follow up on warranty claims and provide timely support
• Troubleshoot and resolve technical issues at customer sites
• Develop, update, and translate technical training materials (English, Vietnamese, and Chinese)
• Build and manage a customer service database
• Provide on-ground support during customer events and product launches
• Handle additional tasks assigned by the technical service team

Experience requirements

• Minimum 3 years of experience as a Service Engineer (preferably in the bicycle industry)
• Strong knowledge of bicycle components and mechanics
• Excellent communication and presentation skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Possess a valid driving license
• Willing to travel frequently across Vietnam and Cambodia

---

Language Requirements

• English: TOEIC 800+ or Speaking TOEIC 160+
• Chinese: Native speaker or HSK Level 5 – able to read documents, watch training videos, write, and deliver presentations fluently

Education requirements

• Diploma or higher in a technical or engineering field

If you're interested in this position, please kindly send your resume or contact Mr. Huy Le via huy.le@adecco.com OR 0796943924.

Contact Person

• Huy Le
• Adecco
• Tel.