Head of IT PMO

Job summary

My client in the destination management industry is looking for a Head of IT PMO in HCMC

Job Responsibilities

As Head of IT Project Management Office (PMO), you will spearhead organizational transformation by strategically aligning technology project execution with business goals, building a robust PMO to optimize resources, accelerate digital initiatives, and enhance agility. In tandem, the right candidate consistently establishes a comprehensive governance framework to ensure timely, budget-conscious project delivery, maximize business value, and seeks out continuous improvement aligned with strategic objectives.

Key Responsibilities

• 
  
• Monitoring daily operations, progress, and performance; managing escalations; and guaranteeing success across predetermined factors.
• Controlling, monitoring, and reporting on a consolidated portfolio of projects, programs, and changes.
• Proactively identifying and flagging emerging issues, collaborating with stakeholders for resolution, and ensuring adherence to timelines while communicating significant risks (timing, budget, scope) to executives.
• Providing key variables, cost-benefit analyses, and risk assessments to the CTO and Tech Leaders for informed decision-making.
• Identifying and addressing portfolio-level resourcing issues and risks requiring leadership attention.
• Building a high-performing, collaborative environment, nurturing stakeholder partnerships, and ensuring effective communication and execution progress.
• Partnering with Business and Tech leaders to establish and evolve PMO project intake, methodologies, best practices, processes, systems, and policies; defining and establishing the PMO's framework, standards, tools, methodologies, and playbooks.
• Establishing robust KPIs and tracking reports to monitor team performance and drive improvements in customer service and project delivery.
• Creating and maintaining project documentation, establishing necessary processes and procedures, and staying abreast of project management best practices.
• Sponsoring and leading the adoption of tools and technologies to streamline and automate project and resource management.
• Working with business partners and Tech to build the project roadmap for strategic and non-strategic projects, identifying key milestones and deliverables.
• Recommending enhancements to applications or architecture to improve efficiency, performance, and reliability.

Key Leadership Competencies

• 
  
• Lead by example, fostering the desired culture of behaviour, attitude, and performance.
• Provide clear, concise, and timely feedback.
• Conduct effective weekly meetings, one-on-ones, and utilize other communication channels to ensure clarity on responsibilities and priorities.
• Inspire and motivate team members to optimize their performance and create a positive work environment.
• Develop personalized development plans for each team member.
• Coach and mentor team members.
• Conduct and support ongoing training and development.
• Understand incentive models and design motivational packages.
• Understand budgets, profit and loss statements, and financial reports.
• Develop strategies to improve business results, including contingency plans.
• Consider broader business strategies and macroeconomic factors in decision-making.
• Create a supportive, connected, and empowered team environment.
• Demonstrate constructive conflict resolution skills.
• Create a compelling vision and secure team buy-in.
• Drive the business and team members toward success, guided by the vision and business plan.
• Set and exceed daily goals and deadlines.
• Establish clear expectations and consequences.
• Encourage and empower team members to solve their own problems.

Experience requirements

Requirements

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. An MBA is highly preferred.
• Seven-plus years of experience in project management, with at least five years in a leadership role.
• Experience leading and managing a team of project managers and/or business analysts.
• Strong knowledge of project management methodologies, tools, and techniques, including hands-on experience with Waterfall, Iterative, and Agile methodologies.
• Proven results related to driving organisational and cultural change focused on improving the overall delivery approach and capabilities of an organisation.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively with senior leadership and key stakeholders.
• Strong financial, analytical, and problem-solving skills.
• In possession of a PMP certification is preferred.
• Proven ability to drive transformational change within an organisation.
• Demonstrated understanding of software development life cycle models.
• Sufficient level of technical background to provide highly credible leadership to the PMO team and to be able to evaluate complex project risks and issues accurately and objectively.
• Creative approach to problem-solving, with the ability to focus on details while maintaining the "big picture" view. 
• Essential business skills in technology, cross-functional understanding, and process comprehension are a prerequisite
• Comprehensive IT knowledge, including architecture, governance, security, data management, cloud computing, and e-commerce.
• Software Development and document lifecycle management experience (agile and classic methodologies). • Strong data analysis, exploitation, and business intelligence (BI) skills - a data-driven decision making professional.
• Proven ability to manage projects, drive change, and facilitate organisational development.
• Demonstrated problem-solving skills and a commitment to quality assurance.
• Dedication to high service standards and excellent communication with diverse stakeholders.
• Ability to work under pressure, manage priorities, and adapt to flexible schedules and travel.
• Capable of working independently and collaboratively to achieve team goals.
• Proactive in seeking improvements and cost reductions.
• Competent in Microsoft Office applications and adaptable to company specific systems.
• Personal alignment with company's purpose and values.

Education requirements

If you are ready to join this exciting opportunity, please contact Minh Anh Vo at +84 855 790 401 or minhanh.vo@adecco.com for further discussion

Contact Person

•   Minh Anh Vo
•  Adecco