As businesses and governments in Vietnam scramble to recover after the pandemic, digital transformation is more crucial than ever. The world of work and employment markets has been going through a profound shift to virtual; from remote working, webinars, online advertising, and entertainment to e-payments.
Vietnamese business leaders & employees' digital readiness
Many organizations in Vietnam are also considering an approach to workplace digital optimization beyond Covid-19. To evaluate how digitally ready they are to enter the new normal, Adecco Vietnam carried out a study assessing the responses from 300 employers (hiring decision-makers - manager levels and above) and 300 employees across many industries.
Our analysis helps identify the level of readiness of the organization's workforce to transition into digitized workflows. It also reflects the self-awareness of employees about their digital capability and spots out the key areas to embrace progressive enhancement.
A gap between Large and SMEs
In terms of organization readiness, 31% of small and 29% of medium enterprises have a clear view of their employees’ digital capabilities compared to 22% of large enterprises. Leaders in SMEs (31% and 40%, respectively) are also more committed to driving digital skills compared to 24% from large companies.
Especially, 1/3 of medium-size companies periodically evaluate key digital skills, while a relatively lower number of large counterparts (24%) participate in these assessments.
Regarding the factor of investment in digital skill development, the portion between medium and large companies is nearly 3/2.
However, digital infrastructure is leaping ahead in some large enterprises and lagging the smaller ones. A larger portion of large-size companies (30%) is partnering with top digital technology firms, followed by 35% which are recently improving employees' performance by new digital technologies. These numbers in small enterprises, accordingly, are 22% and 27%.
Regarding the implementation of the digital transformation process, 29% of employees agree that large organizations have better-defined metrics to measure the impact of digital applications than smaller ones. Leaders in large enterprises also tend to be more excellent at being role models in facilitating the digital transformation (38%).
In contrast, small companies have a clearer roadmap to invest & apply new digital technologies (25%) and more successfully in initiating new technology to improve business (41%). They also provide more training to help employees enhance digital skills (43%).
Mr. Andree Mangels, General Director of Adecco Vietnam and Malaysia, says: ‘’SMEs need to take a leap in digital transformation to stay competitive, and this initiative requires proactive participation throughout the organization. Leadership development, coaching and up-skilling is one way to address this challenge. Another is to encourage people to become more future-ready through lifelong learning.
MNCs, meanwhile, have a larger talent pool that takes time to implement the digital training thoroughly. To better gauge the digital capabilities of their employees, leaders should take a pre-assessment and set digital skills as one of the crucial KPIs. If these assessments cannot be carried out at the same time, we also suggest rolling them out for each department to identify and fill up digital talent gaps gradually.’’
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