Customer Communication & Loyalty Programs Head

Job summary

A foreign invested manufacturing company specialized in agriculture

Job Responsibilities

• Set and implement customer service goals, policies, and KPIs.
• Lead customer care activities, resolve complaints, and drive satisfaction.
• Organize conferences, reward programs, and events (online & offline).
• Manage internal & external communication channels (website, social media, POSM).
• Ensure branding consistency and handle crisis communication.
• Collaborate on internal events and cross-departmental messaging.

Experience requirements

• 5+ years’ experience in customer service management or similar roles.
• Strong communication, leadership, and problem-solving skills.
• Experience in event management and communication strategy.
• Fluent in English; willing to travel.

Education requirements

• Bachelor’s in Business, Marketing, PR, or related field.

Please click the APPLY button or contact Mr. Tri at +84 36 7665672 or tri.phu@adecco.com to discuss further.

Contact Person

•   Tri Phu
•  Adecco