IT Infrastructure and Support Staff

Job summary

Adecco's client, a global leader in automotive safety systems, is looking for an IT Infrastructure and Support Staff to join their team. 

Job Responsibilities

Technical Support

• Serve as second- or third-level technical support, working with first-level support teams (AAS service delivery) to address issues related to company computers, servers, networks, and other IT devices.
• Provide hands-on assistance with IT hardware and software installation, upgrades, and troubleshooting, including servers, storage systems, client and manufacturing computers, and mobile devices.
• Assist end users in resolving technical issues with applications, hardware, and network connectivity.

Infrastructure Management

• Monitor and maintain the health and performance of the company’s IT infrastructure, including networks, servers, and security systems.
• Address network performance issues, system failures, and security risks (e.g., cyber-attacks) by troubleshooting and collaborating with regional and global teams to implement effective solutions.
• Ensure continuous system uptime by conducting regular maintenance tasks such as software updates, virus scans, backup and restore operations, and disaster recovery (DR) testing.

Collaboration and Coordination

• Collaborate with other departments to resolve any IT-related issues affecting their operations.
• Work closely with other regional or global IT teams to ensure consistency and efficiency in IT operations.

Compliance and Security

• Conduct periodic reviews of access permissions, server room monitoring, and ensure compliance with company security policies and industry best practices.
• Maintain business security awareness and work on minimizing risks associated with IT systems.

Documentation and Reporting

• Document solutions to technical problems, processes, and infrastructure changes.
• Report regularly to the Country IT Manager on project progress, support activities, and infrastructure status

Experience requirements

Experience:

• Experience in hardware and software troubleshooting and installations.
• Experience working in a manufacturing environment is a plus.

Technical Expertise:

• Proficiency in installing, maintaining, and troubleshooting computer hardware, software, servers, networks, and security systems.
• Knowledge of networking fundamentals (e.g., IP, TCP/IP, DNS, DHCP) and cybersecurity best practices.
• Familiarity with virtualization technologies, cloud computing, and data backup solutions.
• Hands-on experience with Windows and Linux operating systems.

Skills:

• Strong problem-solving and analytical skills.
• Excellent communication skills, both written and verbal.
• Proficiency in English is mandatory.
• Ability to work independently and prioritize tasks in a high-pressure environment.
• Team-oriented attitude with the ability to collaborate with local and global IT teams.
• Ability to adapt to flexible working hours based on department needs.
• Strong attention to detail with a high level of professionalism.

Education requirements

• Bachelor’s degree in information technology, Computer Science, Computer Engineering, or a related field.

If you are interested in this position, please click the APPLY button or reach out to our consultant, Ms. Trang Nguyen at trang.nguyen@adecco.com or +84 985 236 870 for a further discussion.

Contact Person

•   Trang Nguyen
•  Adecco