Service Engineer

Job summary

Our client is a globally recognized brand with over 100 years of innovation in the components industry. With a strong presence in Southeast Asia, their Vietnam office is expanding its technical support capabilities to better serve partners and customers in the region is seeking for talented Service Engineer.

Job Responsibilities

• Conduct technical training sessions for partners and customers in Vietnam and Cambodia
• Follow up on warranty claims and provide timely support
• Troubleshoot and resolve technical issues at customer sites
• Develop, update, and translate technical training materials (English, Vietnamese, and Chinese)
• Build and manage a customer service database
• Provide on-ground support during customer events and product launches
• Handle additional tasks assigned by the technical service team

Experience requirements

• Minimum 3 years of experience as a Service Engineer (preferably in the bicycle industry)
• Strong knowledge of bicycle components and mechanics
• Excellent communication and presentation skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Possess a valid driving license
• Willing to travel frequently across Vietnam and Cambodia

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Language Requirements

• English: TOEIC 800+ or Speaking TOEIC 160+
• Chinese: Native speaker or HSK Level 5 – able to read documents, watch training videos, write, and deliver presentations fluently

Education requirements

• Diploma or higher in a technical or engineering field

If you're interested in this position, please kindly send your resume or contact Mr. Huy Le via huy.le@adecco.com OR 0796943924.

Contact Person

•   Huy Le
•  Adecco