Job summary

• Ensure that customers fully understand the product by providing detailed information to potential buyers. Improve the customer experience to guarantee a positive interaction with the product.
• Provide outstanding customer service through demonstrations and sales promotions. Work closely with distributor members and other relevant departments to facilitate business growth.

Job Responsibilities

• Plan daily visits and meetings with potential clients in assigned territories to assess their needs, including their current systems, requirements, and budgets.
• Build and maintain strong relationships with clients to create future sales opportunities.
• Deliver impactful presentations and demonstrations, including on-patient demos (OPD), to generate new sales leads.
• Verify prospect information to ensure accurate records in the Salesforce system.
• Offer configuration consulting to customers based on their specific needs.
• Assist distributors with technical inquiries, product issues, and tender processes.
• Conduct training sessions on products, procedures, and soft skills for distributors.
• Coordinate with the Supply Chain Management department to ensure stock is available for sales and demonstrations.
• Represent the company at trade shows and conferences.
• Collaborate with distributors to address customer needs, complaints, and concerns.
• Collect feedback from customers and relay it to internal teams and distributors.
• Regularly assess Key Account Management (KAM) results in the designated territory, promptly renew target HP (High Potential) accounts, and implement effective strategies to meet targets.
• Enhance the efficiency of demo assets, minimizing overdue items.
• Work closely with the marketing team and Field Service Engineers (FSEs) to understand the market and identify potential clients.
• Analyze competitors by collecting current market data on pricing, products, and competitor activities, providing relevant insights to Line Managers for timely decisions.
• Support line managers in collaborating with distributors within the assigned territory to strengthen the salesforce, expand market reach, and improve clinical support activities.
• Assist doctors in understanding product usage during conferences, workshops, and other events.
• Address customer inquiries related to products during events.
• Provide strategic support to Healthcare Professionals (HCPs) and key organizations.

Experience requirements

• Extensive knowledge of the medical device market, preferably in Endoscopy, Laparoscopy and other surgical instruments
• Over 3 years of experience in the medical device industry is preferred.
• Strong time management abilities.
• Effective communication skills.
• Ability to work well in a team.
• Proficient in English.
• Competent in computer applications (Word, Excel, PowerPoint).
• Based in Hanoi but frequently travels for business to other regions.

Education requirements

• Bachelor's Degree in medical, pharmaceutical, biological related field

If you are ready to join this job opportunity, please click on APPLY BUTTON or reach out to Ms. Hoa Pham via hoa.pham@adecco.com or +84 974 363 519 for immediate attention. 

Contact Person

• Hoa Pham
• Adecco
• Tel.