Job summary

Job Responsibilities

Strategy Development & Execution:

• Lead the creation and execution of a comprehensive digital banking strategy, aligned with the bank’s overall goals.
• Identify market opportunities and emerging digital trends to keep the bank competitive.
• Drive digital innovation initiatives, ensuring the successful integration of new technologies into the bank's products and services.

Digital Product Management:

• Oversee the development, implementation, and enhancement of digital banking products and services, including mobile banking, online banking, digital payments, and more.
• Ensure that digital products meet the evolving needs of customers while maintaining the highest standards of security and compliance.
• Collaborate with product teams to continuously improve the user experience (UX) across all digital platforms.

Customer Experience & Growth:

• Focus on improving the customer journey through seamless digital interactions and services.
• Use data analytics to drive customer insights, personalizing services to enhance engagement and customer retention.
• Implement strategies to drive digital customer acquisition and increase digital adoption among existing customers.

Leadership & Team Development:

• Build and manage a high-performing digital banking team, fostering a culture of innovation and customer-centricity.
• Collaborate cross-functionally with marketing, IT, operations, and risk management teams to deliver integrated digital solutions.

Risk & Compliance Management:

• Ensure all digital initiatives comply with local banking regulations and cybersecurity standards.
• Manage risks associated with digital banking channels, including fraud prevention and data protection.

Partnership & Vendor Management:

• Identify and engage with fintech partners and technology vendors to drive digital growth.
• Negotiate and manage partnerships to enhance the bank's digital capabilities.

Experience requirements

• Minimum of 8-10 years of experience in digital banking, fintech, or a related field, with at least 5 years in a leadership role.
• Strong understanding of digital banking platforms, mobile banking applications, payment systems, and emerging fintech trends.
• Proven track record of driving digital transformation and customer acquisition through digital channels.
• Experience in managing complex projects and working with cross-functional teams.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of Vietnamese banking regulations and digital banking best practices.
• Good communication skill in English.

Education requirements

• Bachelor’s degree in Business, Finance, Information Technology, or related fields. MBA or advanced degree is a plus.

Should you be interested in discussing further about this exciting opportunity, please submit your application to our Recruitment Manager, Ms. Van Anh Nguyen (Sophia) at vananh.nguyen@adecco.com. Thank you!

Contact Person

• Van Anh Nguyen
• Adecco
• Tel.