Job summary

Job Responsibilities

The ideal candidate is a strategic thinker with strong leadership skills, a keen eye for process optimization, and a proven track record of successfully managing complex operations. As the Operations Manager, you will play a pivotal role in ensuring smooth workflows, optimizing resource allocation, and contributing to the overall growth and success of the company.

• Overall in charge of managing program operations and KPIs set by the client, such as Quality Efficiencies, Staffing, and Service Level;
• Effective collaboration with team members and co-managers. Immediate superior, other support; groups/departments such as GA, HR, Recruitment, IT, Training and quality, and Workforce Management define action plans that resolve issues and drive continuous improvement;
• Daily communication with the client to align expectations;
• Host internal and external Business reviews regularly and present organizational performance, clearly communicate insights, and ensure all operational concerns are addressed;
• Manage program daily and monthly operating metrics within budgeted expense parameters;
• Develop, manage, and maintain employee productivity goals against departmental standards;
• Produce monthly operating reports detailing center activity, trend analysis, goals/objective status, and special projects;
• Coordinate with Site Senior Manager on Human Resource recruiting, training, development, and retention.

Experience requirements

• At least 2 years of working experience as an Operations Manager or equivalent role in BPO (Business Process Outsourcing) setup;
• Managed at least 80-100 staff across multiple lines of business;
• Excellent verbal and written communication skills in English and Laotian (must), with the ability to express ideas clearly and concisely.
• Proven track record of meeting and delivering targets and commitments;
• Content moderation environment work experience is a plus but not required;
• Proficient in Google Suite and online collaboration tools is a plus;
• Capable of building productive business relationships with clients;
• Strong organizational, managerial, critical thinking, creative thinking, problem-solving, decision-making, and analytical skills;
• Willing to work on public holidays and shifting schedules, including night shifts when needed.

Please click on the "Apply" button or contact our Consultant (Ms. Quynh Chu) for more details: quynh.chu@adecco.com / Phone/Whatsapp: (84) 377702104

Education requirements

• Bachelor's degree

Contact Person

• Quynh Chu
• Adecco
• Tel.