Colleague Services Manager

Job summary

A rapidly expanding financial services provider is currently looking for HR Operational Manager to be based in Ho Chi Minh City.

Job Responsibilities

• Manage the day-to-day delivery of HR services, ensuring accuracy, efficiency, and a positive employee experience across all touchpoints.
• Continuously review and improve HR workflows, leveraging automation and technology to streamline operations and reduce manual effort.
• Maintain up-to-date knowledge of labor laws and internal policies, ensuring all HR practices meet legal and regulatory standards.
• Oversee all operational aspects of the employee journey—from onboarding to offboarding—including contracts, data management, and documentation.
• Develop and maintain clear, accessible HR policies, SOPs, and knowledge base articles to support self-service and consistency.
• Work closely with HR Business Partners, Talent Acquisition, Payroll, and other teams to ensure seamless service delivery.
• Monitor key HR metrics and service levels, using data to identify trends, solve problems, and inform decision-making.
• Oversee the effective use and continuous improvement of HRIS and related platforms to support operational excellence.
• Support initiatives that promote a safe, inclusive, and healthy workplace environment.
• Oversee third-party service providers and contribute to budget planning and resource optimization.
• Coordinate immigration and relocation processes for expatriate employees, ensuring compliance and a smooth experience

Experience requirements

• 6+ years of progressive experience in HR operations and in leadership role.
• Advanced English with excellent communication and stakeholder engagement skills.
• Deep understanding of HR service delivery models, compliance frameworks, and employee lifecycle processes.
• Proven ability to lead teams through change, streamline operations, and implement scalable solutions.
• Prefer candidate with experience working in shared services environment, with a strong understanding of centralized HR service models.
• Strong analytical mindset with the ability to interpret data and translate insights into action.
• A proactive, solution-oriented approach with a passion for continuous improvement.

Education requirements

• Bachelor's Degree in Human Resources; International Business, Business Administrations or related fields

Please click the APPLY button or contact Ms. Lệ Huỳnh (Jennie) at +84 32.5242.970 or le.huynh@adecco.com to discuss further. Thank you!

Contact Person

•   Le Huynh
•  Adecco